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Managed IT Services

Managed IT Services

Unique IT Solutions Created Specifically for Your Business

As a managed service provider (MSP), we don’t offer the same solution to every business. Our goal is to understand what your business actually needs from an IT perspective, then craft a set of services that will help you achieve your goals. When your business is protected by our Managed IT Services, you can expect support in the following areas:

managed it services

IT Support Services 

Through our IT Support Services, we provide help desk support to your business’s IT operations. If your small or medium-sized business needs improved user support, or if you’re investing in technology that requires advanced expertise, then our IT Support Services are exactly what you need.

Services Include:

  • Reliable IT Support for Small & Medium-Sized Businesses
  • Rapid Response IT Help Desk
  • PC, Mac, and Mobile Devices Support

Microsoft Services 

Choosing and efficiently managing across Microsoft’s many valuable platforms is an important business decision. That’s why we aim to help you understand how these platforms work and how you can use them to your best advantage. We’ll analyze your current landscape and provide our professional advice on the features that will be most beneficial for your particular business needs. As an MSP, we’ll investigate how you can boost your productivity via new platforms, and how you can maximize their potential. We simplify the learning experience so you can adapt to Microsoft’s best services with ease.

Services Include:

  • Microsoft Licensing & Selection Management
  • Integration of Microsoft Applications with your Critical Business Software & Processes
  • Design & Implementation of Microsoft 365 Installations & Upgrades
  • Design & Implementation of other Microsoft 365 Related Projects
GGE SOLUTIONS - Microsoft 365 for business, microsoft 365 managed services
GGE SOLUTIONS - Cloud Migration

Cloud Migration 

Cloud Migration Services include moving from on-premise infrastructure to a public or private cloud and from cloud to cloud. This gives businesses a smoother, more cost-efficient, and more productive platform to store their applications and data. GGE Solutions takes care of the entire cloud migration process, working closely with our clients to keep them in the loop. This is the type of communication practices businesses should expect from an MSP.

The process begins with examining your on-premise infrastructure to identify what needs to be improved or added. From there, we’ll come up with a strategy that minimizes downtime as your applications and data are transferred to the cloud.

Services included:

  • Migration from any Platform to any Cloud
  • Post Acquisition IT Integration & Consolidation

IT Infrastructure Management 

IT Infrastructure Management involves monitoring support and maintenance for all key aspects of your digital infrastructure to keep all systems functioning efficiently. We will build, operate, and maintain a cutting-edge IT infrastructure for your business. Your business will discover that proper infrastructure management holds many benefits including reduced costs, proactive management of devices and networks, and early threat mitigation.

Services Include:

  • Equipment Performance Monitoring
  • Active Directory & Domain Consolidation
  • Disaster Recovery Services
  • Data Backup & Recovery
  • User Equipment Depot
GGE Network Solutions network management

Server & Network Management

Network and server downtimes directly impact a business’s ability to execute operations and take care of customers. We diagnose issues preemptively and address them as soon as possible. We are committed to helping you succeed by avoiding service losses and upholding the quality of your customer service.

Services Include:

  • Bandwidth/Network Infrastructure
  • VOIP & Internet
  • Server & Network Maintenance
  • Server & Network Monitoring
  • Server & Network Support
  • Server & Network Security


Benefits of an MSP

  • Fast Response Times 
  • Deep & Broad IT Expertise
  • Proactive Monitoring of all your critical systems
  • Proactive Cybersecurity Support
  • Reduced Risk from loss of services and security breaches

Customized IT Solutions

GGE Solutions’ services are customized for your business. We’re committed to using our msp expertise to help your business flourish. In the early stages of our work with our clients, we collaborate to find solutions for essential needs and give suggestions to maximize the efficiency of IT operations. We base your IT services around your business; with our customized services, you only need to pay for what your business needs.

Who We Work With

GGE Solutions is proud to offer a wide range of services to all kinds of industries using Managed IT services. With years of experience in multiple fields, we understand the specific needs of many kinds of businesses. This allows us to keep their services updated, relevant, and competitive. 

Here are just a few of the industries we serve through our Managed IT services:

  • Managed Services for Healthcare
  • Managed Services for Telecommunications
  • Managed Services for Professional Services
  • Managed Services for Engineering
  • Managed Services for Manufacturing
  • Managed Services for the Government
  • Custom MSP offerings
  • And more!

Managed IT Services for Your Business

Get the best managed IT services North Carolina has to offer with GGE Solutions. We support local businesses in NC and beyond by allowing them to use our deep experience in IT business solutions. We are committed to being an affordable and accessible option for all small to medium-sized businesses.

Invest in high-quality service that provides results. Work with us today!

Our Locations

Asheville    Charlotte     Greensboro   Raleigh-Durham     Winston Salem

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What is ITSM?

ITSM is an acronym for IT Service Management, which is a strategy that focuses on business customer needs as a service rather than on IT systems. Simply put, ITSM ensures the actions of the MSP are aligned with the business goals of the organization they service. The alignment of IT goals flows through the actions of the IT team to support the overall mission. GGE Solutions aim to understand and support the goals of our clients. 


What are Co-Managed IT Services?

Some of our clients only want to outsource certain sections of their IT department for various reasons. GGE Solutions offers Co-managed IT services to help businesses with their particular outsourcing needs. Businesses can continue to manage a given set of IT responsibilities without the full burden of IT needs. We aim to offer a hand of support in any IT function that a business may desire. 

What are MSPs used for?

Hiring a managed service provider (MSP) can help an organization improve operations. Small and medium businesses (SMBs) are typically MSP clients. Many smaller companies have limited internal IT capabilities, so they often see an MSP’s service offerings as a way to obtain technical support. However, larger organizations may also contract with MPSs.

For example, government agencies facing budgetary constraints and hiring restrictions may use an MSP to supplement existing IT staff. An MSP handles the complex, consuming or repetitious tasks associated with managing IT infrastructure or end-users systems. Companies hire MSPs because they want to outsource some of their IT responsibilities, while still having access to expert advice and assistance when needed.

How do MSPs work?

An MSP is a managed service provider. They help businesses manage their technology needs by providing maintenance, repair, and support services. An MSP works with organizations to determine what type of services they require and provides those services to the business.

MSPs typically offer several types of services including technical support fix services, subscription services, consulting services, and managed network services. Technical support fix services focus on resolving problems remotely. Subscription services include software licensing, remote monitoring, and data backup solutions. Consulting services include advice on how to best utilize technology tools. Managed network services cover everything from security and firewalls to virtualization.

There is not one specific model setup for every organization since every business is unique. An MSP may provide many different service options for any business or prioritize its services to meet a business need.