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Cloud Managed Services For Microsoft 365

Cloud Managed Services for Microsoft 365

Our comprehensive managed service covers all elements of O365, plus you’ll get support from a deeply experienced global team 24 hours a day, 7 days a week.

  • Seamlessly transition services from the current provider to GGE.
  • Implement consistent Support Services and Network Operations Center (“NOC”) services and processes supporting your in-scope operations.
  • Optimize and enhance Support Services and realize continuous improvement in technology and service levels.
  • Provide year-over-year reductions in the count and duration of outages through a high-touch service delivery experience, utilizing highly efficient processes and tools consistent with the IT Infrastructure Library (ITIL).
  • Technical Support available for general advice and help on covered systems.
  • Communicate with our Support Services team through a dedicated 800 number, a dedicated common email and/or through the GGE Customer Portal.
  • Perform initial analysis, troubleshooting, and diagnostics for Event Management.
  • Fulfill Service Requests.
  • Provide proactive communication of service delivery.
  • Manage escalations to ensure timely and high quality resolution.
  • Deliver life-cycle management of all service requests and incidents.

Are you ready to get IT back to business?